DFW Airport Awards TGI as
2011 Customer Service Champions
Food & Beverage: Snack / Specialty Coffee – High Volume
Westchester, Illinois (December 21, 2011) The Grove, Inc. (TGI) was awarded Dallas Fort Worth International Airport’s 2011 Customer Service Champions Award in the Food & Beverage: Snack / Specialty Coffee – High Volume Division. The award was given to TGI at the airport’s Concessionaire End of Year Forum event held on November 16, 2011.
TGI’s customer service excellence shined at their Dunkin Donuts concession located in Terminal A near Gate 28. While serving thousands of customers every week, this TGI location managed to receive the highest secret shop scores awarded by DFW airport in 2011. The company’s reputation of award winning customer service has led TGI to be the 2011 Customer Service Champions in the Food & Beverage: Snack / Specialty Coffee – High Volume Division.
Michelle Dukler, President and CEO of TGI states, “Our mission is to provide our customers with unsurpassed service” furthermore Ms. Dukler adds, “It is very humbling to be recognized within an airport that highly values customer service excellence.”
ABOUT TGI:
The Grove, Inc. (TGI) is an experienced airport concessions operator with more than fifty stores in eleven airports nationwide. TGI is well established with thirty years of food and beverage operations experience and is recognized within the industry and by its peers for its award-winning guest services, first-class operations, and outstanding partnerships.
For more information, contact:
Ms. Kassondra Lekkas
The Grove, Inc.
3 Westbrook Corporate Center
Suite 500
Westchester, IL 60154
klekkas@tgiconcessions.com
